Free worldwide-ready shipping over $60 · USD checkout · 30-day returns
TTaura

Support

How can we help?

Common questions below. Still stuck? Contact our team or email support@taupargre.shop.

How do the move-in kits work?+

Each kit is a curated set of whitelabel homeware bundled for a specific layout and moving stage. You get everything in the listed contents in one order, priced in USD.

Which currency are prices in?+

All prices, your cart and checkout are in US dollars (USD). Any customs or import duties for cross-border orders are the recipient's responsibility.

How much is shipping?+

Standard shipping is $12, and it's free on orders over $60. Delivery times are estimates, not guarantees. See our Shipping & Delivery policy for details.

Can I return a kit?+

Yes — unused items in original packaging can be returned within 30 days. Some hygiene items (like opened towels) are excepted. Full terms are in our Returns & Refunds policy.

Are the products safe for children?+

Compression bags, small parts and plastic fittings are a choking hazard and must be kept away from children under 3. Food-contact items are food-grade. See Product Safety for the full guidance.

How does membership work?+

Membership is a pure subscription of benefits — member pricing, shipping perks and seasonal guides. There are no points, no stored value and no credits, and each period's perks don't carry over.

How is my payment handled?+

Payments are processed by Stripe on its secure hosted checkout. Taura never sees or stores your full card number.

Reach us directly

Email
support@taupargre.shop
Phone
+44 7993674671
Hours
Monday to Friday, 09:00–18:00 (UK time, GMT/BST)